ProHosterZ strives for 100% uptime, and we consistently meet that goal month after month
The ProHosterZ Managed SLA
We promise a 99.9% uptime. Customers receive a credit of 5% of their monthly bill for each 30 minutes of network downtime, up to a maximum 100% of their monthly bill. The only exemptions to this guarantee are downtime due to customer fault, maintenance of our network, and voluntary downtime such as downtime associated with service upgrades.
Network Guarantee
ProHosterZ guarantees that its data center infrastructure will be available and subject to the same commitment level, including facility security, power, and temperature control.
Our 99.9% uptime guarantee offers customers a credit of 5% of their monthly bill for each 30 minutes of downtime due to infrastructure failure, up to a maximum 100% of their monthly bill. Downtime due to data center maintenance of our facilities is exempt from this guarantee.
Server Guarantee
In the event of hardware failure, ProHosterZ will provide replacement within two hours of identification of the failure.
In the event that hardware failure leads to downtime in excess of two hours, ProHosterZ will credit customer with 5% of their monthly bill for each 30 minutes of server downtime, up to a maximum 100% of their monthly bill. The only exemptions to this guarantee are downtime due to customer fault and voluntary downtime such as downtime associated with service upgrades. The guarantee covers only physical hardware replacement, and does not cover data integrity or recovery, or the rebuilding of RAID arrays or quotas.
Support Guarantee
ProHosterZ guarantees customer access to our technical support staff around the clock, providing customers with a credit of 5% of their monthly bill for each 30 minutes of downtime associated with a loss of the ability to communicate with our Managed Services Team due to the physical loss of telephone and e-mail access by our support staff. Loss of customer telephone and e-mail access is exempt from this guarantee.
